Help Centre
Frequently asked questions
What is Sanctum Sound?
Sanctum Sound is a global creative institution and music community built to honor artists, inspire discovery, and carry the legacy of music forward.
Do I need an account to listen?
Guests can listen to music designated as public. Creating an account lets you save music, build playlists and purchase eligible content.
What does membership include?
Sanctum Membership unlocks the member experience: a Personal Library, favourites and personal playlists. Membership and purchases remain separate.
How do I cancel my membership?
Open My Membership from your profile and choose Cancel. Benefits continue until the end of the paid billing period.
How can I contact support?
See the Contact & Legal Notices page for the official support channels.